Refund policy

REFUND POLICY

Last updated: August 31, 2026

Digital Products

Orlen Voss sells digital products, including downloadable PDF workbooks, challenges, guides, and related digital content.

Because our products are delivered digitally and can be accessed immediately after purchase, they cannot be physically returned.

Refund Requests

If you experience a genuine issue with your purchase, including:

  • being unable to access or download the product;
  • receiving an incorrect file;
  • receiving a corrupted or unusable file;
  • being charged more than once for the same order; or
  • another technical issue relating to your purchase,

please contact us at book@orlenvoss.com.

We will review each legitimate request and make reasonable efforts to resolve the issue.

Where appropriate, we may provide a replacement download, technical assistance, or a refund.

European Union Right of Withdrawal

Consumers in the European Union generally have a 14-day right of withdrawal for distance purchases.

However, for digital content supplied without a physical medium, this right may be lost once delivery or downloading begins, provided that the customer has given prior express consent to immediate delivery and acknowledged that the right of withdrawal will be lost once performance begins.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Digital Product Issues

If the digital product is defective, inaccessible, materially different from its description, or otherwise does not conform to the purchase agreement, please contact us so that we can investigate and provide an appropriate remedy as required by applicable law.

EU rules provide remedies when digital content does not conform to the contract, which can include bringing it into conformity, a price reduction, or termination in qualifying circumstances.

Change of Mind

Once digital delivery has begun and you have validly agreed to immediate delivery and acknowledged the loss of the applicable withdrawal right, we generally do not provide refunds solely because you:

  • changed your mind;
  • decided you no longer want the product;
  • did not complete the challenge;
  • expected guaranteed results; or
  • purchased the product by mistake where the law does not require a refund.

This does not affect any rights that cannot legally be excluded.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Processing times may vary depending on your bank, card issuer, or payment provider.

Contact

For questions about refunds or digital delivery, contact:

Orlen Voss
Email: book@orlenvoss.com