Terms of service
TERMS OF SERVICE
Last updated: August 31, 2026
OVERVIEW
Welcome to Orlen Voss.
These Terms of Service (“Terms”) govern your access to and use of orlenvoss.com, including any content, features, digital products, downloads, and services offered through the website (collectively, the “Services”).
The store is operated by Orlen Voss and powered by Shopify.
By accessing the website, placing an order, or purchasing a digital product, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use the Services.
1. ELIGIBILITY AND USE OF THE WEBSITE
You may use the Services only for lawful purposes and in accordance with these Terms.
When placing an order, you agree to provide accurate, current, and complete information, including your email address, billing details, and payment information.
You are responsible for maintaining the security of any account credentials associated with your use of the Services.
2. DIGITAL PRODUCTS
Orlen Voss primarily sells digital products, including downloadable PDF workbooks, guides, challenges, and related digital content.
Unless explicitly stated otherwise on a product page:
- no physical product will be shipped;
- products are delivered digitally;
- access is provided electronically after successful payment;
- you are responsible for ensuring that your device can open and use the provided file format.
We make reasonable efforts to accurately describe and represent every digital product. Minor differences in appearance may occur depending on your device, screen, PDF reader, or software.
3. 30-DAY CONFIDENCE CHALLENGE
The 30-Day Confidence Challenge is a digital self-development workbook intended for general educational and personal-development purposes.
The product may include:
- daily confidence challenges;
- written exercises;
- progress tracking tools;
- reflection prompts;
- printable worksheets; and
- related educational content.
Results are not guaranteed. Individual experiences may vary depending on participation, circumstances, consistency, and other factors.
The product does not constitute medical, psychological, psychiatric, financial, or other professional advice.
4. ORDERS
Submitting an order constitutes an offer to purchase a product.
An order is considered accepted once payment has been successfully processed and an order confirmation has been issued.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:
- suspected fraud;
- payment errors;
- technical errors;
- incorrect pricing;
- abuse of the Services; or
- other circumstances permitted by applicable law.
If we cancel a paid order, any amount owed to you will be refunded where applicable.
5. PRICES AND PAYMENT
All prices are displayed in the currency shown at checkout.
The final amount payable will be shown before you confirm your purchase.
Applicable taxes may be added or included depending on your location and applicable law.
Payments are processed using Shopify and supported third-party payment providers. We do not directly store complete payment-card details.
Prices may be changed at any time, but changes will not affect orders that have already been completed.
6. DIGITAL DELIVERY
Digital products are generally made available shortly after successful payment.
Delivery may be provided through:
- a download link;
- an order confirmation page;
- email; or
- another digital-delivery method made available through the store.
You are responsible for entering a valid email address when placing your order.
If you complete a purchase but do not receive access to your digital product, please contact:
We will make reasonable efforts to resolve legitimate delivery issues.
7. REFUNDS AND RIGHT OF WITHDRAWAL
Refunds and cancellation rights are governed by our Refund Policy and applicable consumer law.
Because our products consist of digital content, certain cancellation or withdrawal rights may cease once digital delivery begins where permitted by law and where the customer has provided the required consent and acknowledgment.
Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted.
Please review our Refund Policy before purchasing.
8. PERSONAL USE LICENSE
Unless otherwise stated, purchases from Orlen Voss provide you with a limited, personal, non-exclusive, non-transferable license to use the purchased digital content for your own personal use.
You may:
- download the product for personal use;
- store reasonable personal backup copies; and
- print copies for your own personal use.
You may not:
- resell the product;
- redistribute it;
- publicly upload or share it;
- reproduce it for commercial purposes;
- provide copies to other people;
- modify and resell the content;
- claim the content as your own; or
- use the content to create a competing commercial product.
9. INTELLECTUAL PROPERTY
Unless otherwise stated, all content made available through Orlen Voss, including text, graphics, designs, branding, logos, downloadable materials, product content, and website content, is owned by or licensed to Orlen Voss and is protected by applicable intellectual property laws.
Purchasing a product does not transfer ownership of the intellectual property contained within that product.
All rights not expressly granted are reserved.
10. RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify, which provides the ecommerce infrastructure used to make the Services available.
Purchases made through our store are transactions between you and Orlen Voss, not Shopify.
To the extent permitted by applicable law, Shopify is not responsible for products purchased directly from Orlen Voss or for disputes arising solely between Orlen Voss and its customers.
11. PRIVACY
Your use of the Services is subject to our Privacy Policy.
Shopify and other service providers may process certain personal information in connection with payments, website operation, analytics, security, advertising, and order fulfillment.
Please review our Privacy Policy for more information about how personal information is collected, used, and disclosed.
12. THIRD-PARTY SERVICES AND LINKS
The Services may contain links to or integrations with third-party websites, applications, payment providers, or services.
We are not responsible for the content, availability, privacy practices, or security of third-party services that we do not control.
Your use of third-party services may be subject to separate terms and privacy policies.
13. PROHIBITED USES
You may not use the Services to:
- violate applicable laws;
- infringe intellectual property rights;
- distribute malware or malicious code;
- attempt unauthorized access to the website or systems;
- engage in fraud or deceptive activity;
- scrape or systematically extract protected content without authorization;
- interfere with the normal operation of the Services;
- impersonate another person or business; or
- redistribute purchased digital products without permission.
We may restrict or terminate access where these Terms are violated.
14. PRODUCT AVAILABILITY AND CHANGES
We may modify, update, replace, or discontinue digital products or website features where reasonably necessary.
Product descriptions, features, prices, and promotional offers may change from time to time.
Changes do not remove rights that a customer has already acquired under a completed purchase or applicable law.
15. DISCLAIMER
Our digital products are provided for general educational and personal-development purposes.
We do not guarantee any particular personal, professional, financial, social, emotional, or other outcome from using our products.
You remain responsible for your decisions, actions, and use of the information provided.
Nothing in these Terms excludes warranties or protections that cannot legally be excluded under applicable consumer law.
16. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Orlen Voss will not be liable for indirect, incidental, special, or consequential losses arising solely from the use or inability to use the Services or digital products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
17. ERRORS AND INACCURACIES
Occasionally, the website may contain typographical errors, incorrect pricing, inaccurate descriptions, or other mistakes.
We reserve the right to correct errors and update information.
Where an error materially affects an order, we will take reasonable steps to notify the affected customer and provide any remedy required by applicable law.
18. TERMINATION
We may restrict or terminate access to the Services if you materially violate these Terms, misuse the website, infringe intellectual property rights, engage in fraudulent activity, or otherwise misuse the Services.
Provisions concerning intellectual property, liability, dispute resolution, and other provisions that by their nature should survive termination will remain effective.
19. GOVERNING LAW
These Terms are governed by the laws applicable to the operator of Orlen Voss, subject to any mandatory consumer protections that apply in the country where you reside.
If you are a consumer in the European Union or another jurisdiction providing mandatory consumer rights, nothing in these Terms deprives you of protections that cannot legally be waived.
20. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our products, services, business practices, or legal requirements.
The current version will always be published on this page together with the date of the latest update.
21. CONTACT
Questions regarding these Terms of Service may be sent to:
Orlen Voss
Email: book@orlenvoss.com
Address: Trg Zlate Bartl 10, 48000 Koprivnica, Croatia